Returns
Returns & Exchanges
We want you to love your order. If something isn’t right, we're here to help.
Return Policy
- Returns are accepted within 14 days of delivery.
- Items must be unused, unpersonalized, and in their original condition.
- Custom or personalized items cannot be returned unless they arrive damaged or defective.
- Buyer is responsible for return shipping costs unless the return is due to our error.
Non-Returnable Items
We do not accept returns for:
- Personalized banners or posters
- Digital downloads or printables
- Final sale or clearance items
Refunds
- Once your return is received and approved, a refund will be issued to your original payment method.
- Please allow 5–7 business days for your bank or card provider to process the refund.
How to Start a Return
Email us at info@bernszgifts.com with the following:
- Your order number
- The item(s) you’d like to return
- Reason for return
- A photo if the item arrived damaged
We’ll respond within 1–2 business days with next steps.
Questions?
Feel free to contact us at info@bernszgifts.com — we’re happy to help.